If you get an Invalid Time Stamp error while doing Aadhaar withdrawal, go to your Time setting, set the time zone as “UTC (+5.30)”, restart the device and try again.
FAQ Category: Aadhaar enabled Payment System (AePS)
Getting an error ‘Error code-999’ while doing Aadhaar withdrawal. What should I do?
If you get an error code-999 while doing Aadhaar withdrawal, please check the below points:
• Go to your Time and Date setting and set the time zone to automatic.
• Ensure that your mobile phone is not rooted.
• Check if the customer’s fingerprint is captured properly. If not, try again.
What does ‘Enter Activation Code’ error while connecting the biometric device mean?
“Enter Activation Code” error is a Morpho biometric device issue that occurs when the connected device is not registered.
Following is the solution:
• Connect a registered device.
• Contact Morpho device customer care (01204882100) and get the activation code.
What are the daily AEPS withdrawal limits for the customer?
The maximum daily AEPS withdrawal limits for the customer are ₹10,000 per transaction.
Getting an error “Invalid time Stamp” while doing Aadhaar withdrawal what should I do?
Go to your time setting, set the time zone as “UTC (+5.30)” and restart the device and try again.
Getting an error “Error code-999” while doing Aadhaar withdrawal, what should I do?
Please check the below points:
• Go to your time and date setting and set the time zone to automatic.
• Ensure that your mobile phone is not rooted.
• Check is the customer’s finger print is captured properly, if not try again.
What does ‘Invalid Mc Code Under Metatag’ error mean, while doing Aadhaar withdrawal?
This error appears for both Morpho and Startek devices. Please follow the steps given below:
• For Morpho device: “Refresh” on “RD service application” at the top right corner and restart your device.
• For Startek device: Click on “Re-registered” at the RD application and restart your device.
When would I get the commission if transaction is successful?
If transaction is successful, withdrawal amount including commission amount will be credited to your trade balance in real time.
What does ‘No Checking Account’ error mean, while doing an AePS transaction?
“No Checking Account” error occurs when a customer’s Aadhaar Number is not linked to the customer’s bank a/c.
What does ‘Invalid agent/CSR code’ error mean, while doing an AePS transaction mean?
“Invalid agent/CSR code” error occurs when a customer’s Aadhaar number is not responding to the associated fingerprint.