The monthly limit for KYC senders is ₹2 lakhs and for non-KYC senders it is ₹25,000
FAQ Category: DMT
How can I check the money transfer transaction report on mobile app & web portal?
To check the money transfer report in the mobile application:
Go to Reports > Money transfer transaction For web portal: Go to the MIS reports > click on the first option ‘Transaction Report’.
I have entered a wrong account number/IFSC code while doing a money transfer transaction. Can I get a refund?
If you have entered a wrong account number/IFSC code and the transaction is successful, then kindly contact your bank, provide them with UTR / RRN to freeze the particular amount. You can immediately raise a complaint from your portal. The complaint option is available under the Complaint & Enquiry section. With the correct account number and details, after raising the complaint, you will get the update within 15 to 20 working days.
Can I delete a beneficiary from my sender profile?
Yes. You can delete/activate/deactivate any beneficiary under ‘Sender Profile’ section.
What is “cash-out” and “Reinitiate” in claim Refund?
If you do a “Cash-out”: an OTP will be sent to the sender’s mobile number, post OTP validation amount will be added to your main wallet.
If you do a “Reinitiate”: an OTP will be sent to the sender’s mobile number, post OTP validation you can send money to the same beneficiary or any other beneficiary.
My money transfer transaction has ‘Failed’. However, the amount was debited from my main wallet. What should I do?
Your money transfer transaction must have failed due to some technical error. Kindly wait for 24 bank working hours, amount will be reversed and it will be available under ‘Claim Refund’ section.
My money transfer transaction is ‘Success’. However, the amount hadn’t been credited to the beneficiary account. What should I do?
If your money transfer is successful, kindly wait for 24 bank working hours for the amount to be settled. If this doesn’t happen, kindly contact your respective bank with UTR/RRN number. You can find your UTR/RRN number in the ‘Money Transfer transaction’ report.
My money transfer transaction is ‘In progress’. What should I do?
If your money transfer is in progress, kindly wait for 24 bank working hours for an update. If the transfer succeeds, it will be credited to the beneficiary account and if it fails, the amount will be reversed and it will reflect under the ‘Claim Refund’ icon.
What is the difference between IMPS & NEFT?
IMPS stands for ‘Immediate Payment System’ and it is available 24/7-365 days and offers real time settlement. NEFT stands for “National electronic Fund Transfer” and works in batches throughout the day.
Do I charge my customer for this service?
No. You should not charge customer for this service. You will receive commission for your transaction.
