What if the customer has queries which are not listed on your app/portal, how can customers reach you?

Question

devanshi · Accepted Answer

For complaints and feedback, customer can directly reach out to us at +91 9994909090 Or write to us at customercare@paynearby.in
If they are not satisfied with the response, they can escalate to us through PayNearby Grievance Redressal Policy
If they want to escalate to the bank, they can do so through SBM Bank's Grievance Redressal policy

Thank you!