Aadhaar Enabled Payment Systems (AePS) is a unique service that allows customers to conduct banking transactions from their account using their fingerprint.

Cash Withdrawal, Balance Enquiry and Aadhaar Pay can be done using AePS.

Using AePS, you can provide ATM services in your area. Customers can withdraw cash, DBT and subsidy funds from their bank account. They can also know their account balance and pay for their purchases. AePS is safe and secure way of cash withdrawal without the need for debit or credit card.

To provide AePS service, you will require a biometric device.

To conduct an Aadhaar transaction, customer does not need to carry Aadhaar card. However, it is essential for customers bank account to be linked to Aadhaar.

No. You should not charge customer for this service. You will receive commission for your transaction.

You can use Morpho, Startek, Mantra & Precision devices with PayNearby to provide cash withdrawal service.

In an unfortunate scenario, if a transaction fails, customer’s money will be reversed into their account within 7 working days. You can call our customer care +91 9994909090 or check mini-statement to check the reversal.

If the transaction is successful, the amount will be credited to your trade balance. It may sometimes take 1-2 hours for the credit to reflect in your account. Incase you do not receive the credit in stipulated time, please call our customer care on +91 9994909090.

Deposit services have been temporarily stopped by NPCI. We will notify you when this service restarts in future.

“Invalid agent/CSR code” error occurs when a customer’s Aadhaar number is not responding to the associated fingerprint.

“No Checking Account” error occurs when a customer’s Aadhaar Number is not linked to the customer’s bank a/c.

If transaction is successful, withdrawal amount including commission amount will be credited to your trade balance in real time.

This error appears for both Morpho and Startek devices. Please follow the steps given below:

• For Morpho device: “Refresh” on “RD service application” at the top right corner and restart your device.

• For Startek device: Click on “Re-registered” at the RD application and restart your device.

Please check the below points:

• Go to your time and date setting and set the time zone to automatic.

• Ensure that your mobile phone is not rooted.

• Check is the customer’s finger print is captured properly, if not try again.

Go to your time setting, set the time zone as “UTC (+5.30)” and restart the device and try again.

The maximum daily AEPS withdrawal limits for the customer are ₹10,000 per transaction.

“Enter Activation Code” error is a Morpho biometric device issue that occurs when the connected device is not registered.

Following is the solution:

• Connect a registered device.

• Contact Morpho device customer care (01204882100) and get the activation code.

If you get an error code-999 while doing Aadhaar withdrawal, please check the below points:

• Go to your Time and Date setting and set the time zone to automatic.

• Ensure that your mobile phone is not rooted.

• Check if the customer’s fingerprint is captured properly. If not, try again.

If you get an Invalid Time Stamp error while doing Aadhaar withdrawal, go to your Time setting, set the time zone as “UTC (+5.30)”, restart the device and try again.