Frequently Asked Questions

  • General
  • Service
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How can I get help in the marketing of PayNearby Products?

Posted by Krishna Chowdhary on December 24, 2020

You can download all the marketing materials from our app or web portal and print it. Go to the ‘Download’ section, select ‘Language’ and ‘Service’ and print your poster/banner or leaflet.

Category: General
Tags: Aadhaar withdrawal, AePS, cash withdrawal, financial services, fintech, PayNearby
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    I do not want to share my PAN Card.

    Posted by Krishna Chowdhary on December 24, 2020

    PayNearby is an ISO 27001 and DIPP certified fintech company. Your PAN Card information will be safe with us. PAN Card is mandatory for all financial transactions.

    Category: General
    Tags: Aadhaar withdrawal, AePS, digital payments, DMT, Domestic Money Transfer, financial services, fintech, money transfer, PayNearby, PNB
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    What is the minimum amount I need to upload in the wallet?

    Posted by Krishna Chowdhary on December 24, 2020

    Minimum Rs. 1000 can be uploaded in the wallet.

    Category: General
    Tags: Aadhaar withdrawal, AePS, cash withdrawal, digital payments, Domestic Money Transfer, financial services, fintech, money transfer
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    Can I create 2 retailer IDs with one document?

    Posted by Krishna Chowdhary on December 24, 2020

    No. You cannot run 2 IDs simultaneously with the same documents. For security purposes, both the IDs will get blocked.

    Category: General
    Tags: Aadhaar withdrawal, cash withdrawal, digital payments, financial services, fintech, money transfer
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    Who can unlock a retailer ID?

    Posted by Krishna Chowdhary on December 24, 2020

    You can contact our customer care on +91 9994909090 for assistance on this matter.

    Category: General
    Tags: Aadhaar withdrawal, AePS, cash withdrawal, digital payments, financial services, fintech, PayNearby, PNB
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    What are the modes of topping up wallet for the Retailer?

    Posted by Krishna Chowdhary on December 24, 2020

    • Branch deposit

    • CDM deposit

    • Net banking (Payment gateway)

    • Same/Other bank transfer

    • CDM card

    Category: General
    Tags: Aadhaar withdrawal, AePS, digital payments, financial services, fintech, PayNearby, PNB
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    What banks are available for Branch & CDM deposit?

    Posted by Krishna Chowdhary on December 24, 2020

    There are 6 banks available for Branch & CDM deposit.

    • Yes Bank

    • ICICI Bank

    • Axis Bank

    • State Bank of India

    • Karur Vysya Bank

    • Federal Bank

    Category: General
    Tags: Aadhaar withdrawal, AePS, digital payments, financial services, fintech, PayNearby, PNB
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    What does ‘Invalid Mc Code Under Metatag’ error mean, while doing Aadhaar withdrawal?

    Posted by Krishna Chowdhary on November 27, 2020

    This error appears for both Morpho and Startek devices. Please follow the steps given below:

    • For Morpho device: “Refresh” on “RD service application” at the top right corner and restart your device.

    • For Startek device: Click on “Re-registered” at the RD application and restart your device.

    Category: Aadhaar enabled Payment System (AePS)
    Tags: Aadhaar withdrawal, AePS, Morpho, Startek
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    Getting an error “Error code-999” while doing Aadhaar withdrawal, what should I do?

    Posted by Krishna Chowdhary on November 27, 2020

    Please check the below points:

    • Go to your time and date setting and set the time zone to automatic.

    • Ensure that your mobile phone is not rooted.

    • Check is the customer’s finger print is captured properly, if not try again.

    Category: Aadhaar enabled Payment System (AePS)
    Tags: Aadhaar withdrawal, AePS
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    Getting an error “Invalid time Stamp” while doing Aadhaar withdrawal what should I do?

    Posted by Krishna Chowdhary on November 27, 2020

    Go to your time setting, set the time zone as “UTC (+5.30)” and restart the device and try again.

    Category: Aadhaar enabled Payment System (AePS)
    Tags: Aadhaar withdrawal, AePS
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