Frequently Asked Questions

  • General
  • Service

You can download all the marketing materials from our app or web portal and print it. Go to the ‘Download’ section, select ‘Language’ and ‘Service’ and print your poster/banner or leaflet.

Category: General
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    PayNearby is an ISO 27001 and DIPP certified fintech company. Your PAN Card information will be safe with us. PAN Card is mandatory for all financial transactions.

    Category: General
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    Minimum Rs. 1000 can be uploaded in the wallet.

    Category: General

    You can contact our customer care on +91 9994909090 for assistance on this matter.

    Category: General

    • Branch deposit

    • CDM deposit

    • Net banking (Payment gateway)

    • Same/Other bank transfer

    • CDM card

    Category: General

    There are 6 banks available for Branch & CDM deposit.

    • Yes Bank

    • ICICI Bank

    • Axis Bank

    • State Bank of India

    • Karur Vysya Bank

    • Federal Bank

    Category: General

    In an unfortunate scenario, if a transaction fails, customer’s money will be reversed into their account within 7 working days. You can call our customer care +91 9994909090 or check mini-statement to check the reversal.

    If the transaction is successful, the amount will be credited to your trade balance. It may sometimes take 1-2 hours for the credit to reflect in your account. Incase you do not receive the credit in stipulated time, please call our customer care on +91 9994909090.

    Tag: AePS

    Deposit services have been temporarily stopped by NPCI. We will notify you when this service restarts in future.

    Tags: AePS, NPCI

    “Invalid agent/CSR code” error occurs when a customer’s Aadhaar number is not responding to the associated fingerprint.

    Tag: AePS

    “No Checking Account” error occurs when a customer’s Aadhaar Number is not linked to the customer’s bank a/c.

    Tag: AePS

    If transaction is successful, withdrawal amount including commission amount will be credited to your trade balance in real time.

    Tag: AePS

    This error appears for both Morpho and Startek devices. Please follow the steps given below:

    • For Morpho device: “Refresh” on “RD service application” at the top right corner and restart your device.

    • For Startek device: Click on “Re-registered” at the RD application and restart your device.

    Please check the below points:

    • Go to your time and date setting and set the time zone to automatic.

    • Ensure that your mobile phone is not rooted.

    • Check is the customer’s finger print is captured properly, if not try again.

    Go to your time setting, set the time zone as “UTC (+5.30)” and restart the device and try again.

    The maximum daily AEPS withdrawal limits for the customer are ₹10,000 per transaction.

    Tag: AePS
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