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FAQ Category: Aadhaar enabled Payment System (AePS)
Have completed AePS transaction, customer’s account is debited however my trade account is not credited, what should I do?
If the transaction is successful, the amount will be credited to your trade balance. It may sometimes take 1-2 hours for the credit to reflect in your account. Incase you do not receive the credit in stipulated time, please call our customer care on +91 9994909090.
AePS transaction has failed, however amount is debited, what should I do?
In an unfortunate scenario, if a transaction fails, customer’s money will be reversed into their account within 7 working days. You can call our customer care +91 9994909090 or check mini-statement to check the reversal.
Which biometric devices can i use with PayNearby?
You can use Morpho, Startek, Mantra & Precision devices with PayNearby to provide cash withdrawal service.
Do I charge my customer for this service?
No. You should not charge customer for this service. You will receive commission for your transaction.
Do customers need to carry their Aadhaar card to avail this service?
To conduct an Aadhaar transaction, customer does not need to carry Aadhaar card. However, it is essential for customers bank account to be linked to Aadhaar.
How can I start providing this service?
To provide AePS service, you will require a biometric device.
What are the benefits of Aadhaar services?
Using AePS, you can provide ATM services in your area. Customers can withdraw cash, DBT and subsidy funds from their bank account. They can also know their account balance and pay for their purchases. AePS is safe and secure way of cash withdrawal without the need for debit or credit card.
What services can be availed using AePS?
Cash Withdrawal, Balance Enquiry and Aadhaar Pay can be done using AePS.
What is AePS?
Aadhaar Enabled Payment Systems (AePS) is a unique service that allows customers to conduct banking transactions from their account using their fingerprint.