The extended warranty plan is applicable after the manufacturer’s warranty of the registered device ends. In case the customer’s device had to be replaced by TechGuard when the cracked screen plan was active, the extended warranty plan would continue with the device.
FAQ Tag: Device Repair Insurance
Where will the repairs be done from?
Repairs of all device brands will be done from a Brand Service Center wherever possible (depending on brand and city) or from a TechGuard Authorized Repair Centre (ARC) and in accordance with the terms and conditions of the brand only.
To what extent will the cost of repairs/replacement be covered for screen damage?
Repair/replacement costs up to the cost of the new screen will be covered.
From where will I receive my protection certificate?
Customer will receive an email and SMS post plan purchase with a link to download the e-certificate.
Does the device value depreciate during the cover period or at time of claims?
No, there is no depreciation on this plan.
Can a customer buy this plan for an existing device or is it applicable only on a new device?
This plan is applicable on purchase of New devices (Date of purchase of the new device should be the current date) and up to 11 months Old Device (from the purchase date of the device) depending on the plan opted.
What is DoubleGuard plan and What does it covers?
DoubleGuard plan means complete protection for device in terms of damage and malfunction to handset. Instead of selling two different plans for Cracked screen and Extended Warranty, TechGuard has understood the pain point of Retailers/Dealers at the store level. Hence Introducing One -Stop-Solution for all the value added plans that can save both your’s and customer’s time. It covers the below:
- 12M Cracked Screen which covers only accidental breakage/damage of the screen for a period from the date of purchase of the device for a period of 12 months
- 6M Extended Warranty which covers any mechanical / manufacturing defects as covered under the brand warranty after the expiry of brand warranty for a period of 6 months.
What does the ScreenGuard plan include?
ScreenGuard includes any accidental breakage/damage of the screen for a period from the date of purchase of the device.
What does the ReGuard plan include?
ReGuard plan includes any electrical/mechanical breakdown/ defects to the electrical/ electronic/mechanical parts of the device, as covered under the Brand Manufacturer’s Warranty. E.g. your device keeps auto rebooting.
