I have entered a wrong account number/IFSC code while doing a money transfer transaction. Can I get a refund?

If you have entered a wrong account number/IFSC code and the transaction is successful, then kindly contact your bank, provide them with UTR / RRN to freeze the particular amount. You can immediately raise a complaint from your portal. The complaint option is available under the Complaint & Enquiry section. With the correct account number and details, after raising the complaint, you will get the update within 15 to 20 working days.

What is “cash-out” and “Reinitiate” in claim Refund?

If you do a “Cash-out”: an OTP will be sent to the sender’s mobile number, post OTP validation amount will be added to your main wallet.

If you do a “Reinitiate”: an OTP will be sent to the sender’s mobile number, post OTP validation you can send money to the same beneficiary or any other beneficiary.

What is the difference between IMPS & NEFT?

IMPS stands for ‘Immediate Payment System’ and it is available 24/7-365 days and offers real time settlement. NEFT stands for “National electronic Fund Transfer” and works in batches throughout the day.

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