PayNearby was established in 2016. We are a Department of industrial policy and promotions (DIPP) certified startup. Within 3 years we’ve accomplished:
– 11% market share in DMT business
– 33% market share in AePS
– 50 lakh registered retailers
– More than 15 crore customers
– Presence in 28 States and 8 UTs
PayNearby is simple to use and easy to learn, our app and web portal are currently available in English, Hindi, Marathi, Bengali, Gujarati, Kannada, Malayalam, Oriya, Tamil and Telugu.
You can change to the preferred language from app settings.
You can start a business with PayNearby with select products like Recharges, Bill payments, Travel that are completely free. We also have attractive packages that helps you start your digital & banking business from just ₹1000. To further enhance your earnings, you can check all the package details on your mobile APP from the ‘upgrade and earn’ section.
You can raise any query through our mobile app/web portal or email us at firstname.lastname@example.org
Our customer support team is also available from 7AM to 10PM to assist you with queries. Customer support is available in many languages like Hindi, English, Tamil, Kannada and Telugu.
Under University section, we provide video tutorials that helps you understand our products and services. You can also download marketing collaterals from our app and display it in your store. For more information, about our services, you can reach out to our customer support from 7 AM to 10PM.
You can download all the marketing materials from our app or web portal and print it. Go to the ‘Download’ section, select ‘Language’ and ‘Service’ and print your poster/banner or leaflet.
PayNearby is an ISO 27001 and DIPP certified fintech company. Your PAN Card information will be safe with us. PAN Card is mandatory for all financial transactions.
You can follow these steps to load your main wallet through Branch deposit:
1. Go to ‘Banking & Finance’ option on Web portal
2. Get the prefilled deposit slip
3. Fill the required details
4. Submit at the branch
5. Upload the deposit slip received from your bank
6. After submitting the slip, top up will be credited within 30 minutes
You can follow these steps to load your main wallet through online bank transfer:
1. Log in to your Net banking portal or any payment application
2. Go to the transfer option
3. Add PayNearby as beneficiary, enter Account number & IFSC code (You can find the PayNearby’s account details in the claim top-up option under banking rules)
4. Enter the required amount and pay
5. Take a screenshot of the successful transaction
6. Upload the screenshot of the transaction in the web portal under claim top-up option
7. After uploading the screenshot, top up will be credited within 30 minutes
We regret the inconvenience caused for an ‘in-progress’ transaction, kindly wait for 72 working hours for the status update, if it’s a successful transaction, the amount will be credited to your main wallet.
If the transaction has failed, the amount will be reversed to your source account.
We regret the inconvenience caused due to a failed transaction, kindly wait for 72 working hours, your bank will settle the amount in your account.
If the amount is not reversed in 72 hours, please raise a complaint from your ‘Complaint and Enquiry’ section with ‘updated passbook/bank statement’. We will revert soon.
Please find the charges, details and mode of payment details given below:
1. Amount: ₹10 to ₹24,999; Charges: ₹5; Mode of payment: IMPS
2. Amount: ₹25,001 to ₹99,999; Charges: ₹10; Mode of payment: IMPS
3. Amount: (=) or Above ₹1 lakh; Charges:₹3; Mode of payment: NEFT
If the transaction mode is NEFT there will be a flat charge of ₹3
Aadhaar Enabled Payment Systems (AePS) is a unique service that allows customers to conduct banking transactions from their account using their fingerprint.
Cash Withdrawal, Balance Enquiry and Aadhaar Pay can be done using AePS.
Using AePS, you can provide ATM services in your area. Customers can withdraw cash, DBT and subsidy funds from their bank account. They can also know their account balance and pay for their purchases. AePS is safe and secure way of cash withdrawal without the need for debit or credit card.
To provide AePS service, you will require a biometric device.
To conduct an Aadhaar transaction, customer does not need to carry Aadhaar card. However, it is essential for customers bank account to be linked to Aadhaar.
No. You should not charge customer for this service. You will receive commission for your transaction.
You can use Morpho, Startek, Mantra & Precision devices with PayNearby to provide cash withdrawal service.
You can order your Micro ATM device through PayNearby app. Click on Micro ATM icon on the home screen, click on ‘Your Device’, fill in your address and order your device. Cost of the device will be debited from the wallet and device will be delivered to your registered address. You can also order your device from your distributor and super distributor.
Digi Smart Transfer (DST) is an industry first service that combines cash withdrawal & money transfer in one transaction. With Digi Smart Transfer you can operate your shop like a banking counter without any investment, working capital or even wallet balance.
DST combines cash withdrawal and money transfer in one transaction. Additionally, you do not need to maintain wallet balance, worry about limit or cash handling. You earn higher profit on every transaction. Your customers can make money transfer transaction with their fingerprint or using debit card.
You can use your existing AePS biometric device or MicroATM device to provide cash withdrawal.
You can earn a cash back of Rs. 3000 on completing 2000 DST transaction in 6 months. To be eligible for the offer, you need to book a MicroATM device from PayNearby. Retailers who have already purchased Micro ATM are also eligible for the offer.
The steps are given below –
• Submit documents
• Enrol in training program
• Appear Test
• Get POS certificate
• Start selling policies
You can offer 15+ recharges services across DTH, Mobile and Data Card.
In an unfortunate scenario, if a transaction fails, customer’s money will be reversed into their account within 7 working days. You can call our customer care 033-66909090 or check mini-statement to check the reversal.
Any person above the age of 21 years with valid photo ID and owns gold jewellery can avail a gold loan.
You will need these documents for getting the loan approved:
• ID proof such as Driving License, Pan Card, Form 60/61, Passport, Voter ID card.
• Address proof such as House Registration Documents and Utility Bills.
In addition to the above, you need to provide three passport size photographs.
A gold loan helps you avail loan against your gold jewellery. You can pledge your gold jewellery with our partners to avail loan against it.
You could use a gold loan to further your business, buy a new vehicle, your child’s education, buy a house or plot, or meet any unexpected expenses.
PayNearby is an originating partner to provide gold loans for its retailers and their customers. These loans will be disbursed and managed by the ultimate lenders i.e. the banks and NBFCs that PayNearby has partnered with.
The main 2 partners are:
Muthoot Finance Limited: an RBI-registered NBFC which provides gold loans. It is the largest gold loan NBFC in the country.
Gold Uno: an online aggregator for gold loans, wherein you can compare gold loan services from different NBFCs and banks and choose the best deal among them. Gold Uno has partnered with ICICI Bank, HDFC Bank, CSB Bank, Fincare Small Finance Bank, AU Small Finance Bank, HDB Financial Services, Mannapuram Finance Limited and IIFL Finance.
You can repay the loan by cash, cheque, DD/Wallet at the branch from where your loan is disbursed. Or, you can also pay online through fund transfer options like NEFT and RTGS.
There are three types of repayments:
– INTEREST ONLY: The borrower pays only simple interest on the principal every month. At the end of the tenure, the loan closes with payment of principal.
– EMI: The borrower pays a fixed amount at a specified date each month, comprising both the interest and principal. Over a specified number of years, the loan is paid off in full.
– BULLET: The borrower pays off the entire principal and interest at the end of the loan term.
There are three types of repayment – 1. INTEREST ONLY: Borrower pays only simple interest on the principal amount every month. At the end of the tenure, the borrower pays the principal and closes the loan. 2. EMI: A fixed amount is paid by borrower to a lender at a specified date each calendar month. Equated monthly instalments are used to pay off both interest and principal each month, Over a specified number of years, the loan is paid off in full. 3. BULLET: Bullet is where payment of entire principal and interest is made at the end of the loan term.
If you fail to repay the loan amount on or before the due date, penal interest is charged on the loan amount, according to the terms of your gold loan agreement. If you fail to repay your loan after being given sufficient notice after the due date, the Banks or NBFCs will auction your gold assets. They will also send auction intimation prior to the auction
Digi Smart Transfer (DST) combines cash withdrawal & money transfer in one transaction. DST doesn’t need any investment, working capital or even wallet balance.
DST is different from DMT and cash withdrawal as it combines cash withdrawal and money transfer in one transaction. It gives you a higher profit per transaction. DST does not need a wallet balance, removes the need to handle cash and has no limit. Your customers can make money transfer transaction with their fingerprint or using a debit card.
You can use your existing AePS biometric device or Micro ATM device to conduct a cash withdrawal transaction using DST
DST transactions have a cashback offer of Rs. 3000 on completing 2000 DST transactions in 6 months. To be eligible for the offer, you need to book a Micro ATM device from PayNearby. Retailers who have already purchased Micro ATMs are also eligible for the offer.
Please follow the below steps to send money to a beneficiary account:
– Create a sender profile by adding details – (Mobile Number, Name, Address) if it doesn’t exist.
– An OTP will be sent to the sender’s mobile number.
– Validate the OTP.
– Add beneficiary detail
– Bank Account No, IFSC Code, Account Holder Name.
– Select “IMPS” or “NEFT”.
– Click “Transfer” to proceed.
If the transaction is successful, the amount will be credited to your trade balance. It may sometimes take 1-2 hours for the credit to reflect in your account. Incase you do not receive the credit in stipulated time, please call our customer care on 033-6690 9090.
Deposit services have been temporarily stopped by NPCI. We will notify you when this service restarts in future.
“Invalid agent/CSR code” error occurs when a customer’s Aadhaar number is not responding to the associated fingerprint.
“No Checking Account” error occurs when a customer’s Aadhaar Number is not linked to the customer’s bank a/c.
If transaction is successful, withdrawal amount including commission amount will be credited to your trade balance in real time.
This error appears for both Morpho and Startek devices. Please follow the steps given below:
• For Morpho device: “Refresh” on “RD service application” at the top right corner and restart your device.
• For Startek device: Click on “Re-registered” at the RD application and restart your device.
Please check the below points:
• Go to your time and date setting and set the time zone to automatic.
• Ensure that your mobile phone is not rooted.
• Check is the customer’s finger print is captured properly, if not try again.
Go to your time setting, set the time zone as “UTC (+5.30)” and restart the device and try again.
You can pay Electricity, Gas, Water, Credit card, Cable TV, DTH, Education fee, Fastag card, Hospital, Housing society, Insurance, Loan repayment, Municipal taxes, Postpaid and Subscription bills on PayNearby Platform.
You will need the following customer details for electricity bill payment:
– Customer Mobile Number
– Biller Name / Location
– Consumer Number
There is no maximum limit on the electricity bill that can be paid. But, if the bill amount is above Rs.50,000, PAN card is required.
You need to pay your electricity bill at least 2 days prior to the due date.
If the payment is successful, please wait for 24 working hours for the payment to reflect in provider’s account. If it isn’t updated in 24 hours, please raise a complaint under ‘Complaint & Enquiry’ section in the portal.
If a bill payment has failed but the amount has been debited from your main wallet, this amount will be reversed back in 24 working hours.
If an incorrect mobile or DTH number was entered, you can call our customer care number on +91 33 6690 9090. Our team will look into the matter and inform you about the process for cancelling or reversing the transaction.
If recharge fails, the amount is usually reversed in 1-2 hours. Please contact our customer care number on +91 33 6690 9090 if your amount does not get reversed within 24 hours.
Steps to become a POS licensed retailer are:
To become a POS-licensed retailer, please follow this process:
– Click on ‘Apply POS’ from your mobile app or web portal
– Enter all the details asked for – Upload the required documents (PAN Card, Aadhaar Card, educational certificate)
– You will receive an SMS with a web link, User ID & Password
– Click on the link and login to LMS portal using the credentials provided
– Take a 30 hour online training (15 hours for Life insurance, 15 hours for General insurance)
– Complete the certification test
– Results will be published instantly (If successful)
– Within 15 to 20 days, you will receive your appointment letter
After you receive the letter, you are POS certified and can start using Two Wheeler Insurance, Saving Insurance Khata and any new POS product that we launch.
You will be recognised as Suraksha Pradhan in your area offering all insurance services, and can earn extra by offering additional POS exclusive products like Bike Insurance, Life Insurance to your customers.
These are the only criteria for being POS certified with PayNearby:
• You should not be POS-certified with any other broking firm.
• You should be above 18 years of age and have passed 10th standard atleast.
You will need the following documents to get a POS certificate:
• PAN Card
• Aadhaar Card
• Education qualification certificate (Needs to be atleast 10th standard pass)
Yes, anyone can be POS certified.
To be POS certified please complete the following simple steps:
• Click on “Apply POS” from your Mobile app or Web portal
• Register by entering all the required details
• Upload all documents – PAN card, Aadhaar card, educational certificate
• You will receive an SMS with web link along with User ID & Password on your mobile number
• Click on the link and login to LMS portal using the credential
• Take a 30 hours online training (15 hours for Life insurance, 15 hours for General insurance)
• Complete the test for certification
• Results will be published instantly (If successful)
• Within 15 to 20 days you will be POS certified and receive your Appointment letter
You can start using Two Wheeler Insurance, Saving Insurance Khata and any new POS product that will be launched from time to time.
If you do a “Cash-out”: an OTP will be sent to the sender’s mobile number, post OTP validation amount will be added to your main wallet.
If you do a “Reinitiate”: an OTP will be sent to the sender’s mobile number, post OTP validation you can send money to the same beneficiary or any other beneficiary.
If you have entered a wrong account number/IFSC code and the transaction is successful, then kindly contact your bank, provide them with UTR / RRN to freeze the particular amount. You can immediately raise a complaint from your portal. The complaint option is available under the Complaint & Enquiry section. With the correct account number and details, after raising the complaint, you will get the update within 15 to 20 working days.
GPA offers cover for
Accident means a sudden, unforeseen and involuntary event caused by external, visible and violent means. At PayNearby, we are offering the product of Care Health Insurance Company (formerly known as Religare Health Insurance).
All registered and new customers of PNB are eligible to be enrolled under this insurance plan.
The sum insured limits depends on the covers
Individuals from 18 to 65 years of age are eligible to opt for this plan.
Policy cover will be available for 1 year from mid-night of the day of purchase of the policy. For example, if Mr. X buys a policy on 12th November, 2020 at 11 am then he will receive policy copy instantly but the cover will start from 13th of November, 2020.
Documents required are – Depending upon the type of claim, duly filled and signed claim form, discharge summary, copy of medico legal certificate, policy copy, disability certificate, death certificate, post mortem report (in case of death), copy of legal heir certificate.
No, Tax benefit is not applicable for the policy.
The customer can view list of network hospital via link shared at PayNearby’s retailer portal or by directly visiting the Care Health Insurance Company’s website.
The law in the country makes it compulsory to insure your two wheeler. The compulsory nature of the law protects you against third party liability. Insurance protects this asset and helps you in coping with the financial loss caused by accidents, damage or theft. Another reason is that while driving, you are responsible for the safety of:
For every bike out there, we have two types of coverages you choose from:
Third Party Liability: Provides protection against the claims of another party who has incurred loss and damage to life/property caused by the insured vehicle
Standard Package Policy (Comprehensive Policy): This one is like the big family umbrella. Includes third-party damage as well as theft & damage caused to your own vehicle due to accident, natural disasters, fire, etc.
The IDV of two wheelers is to be fixed based on the manufacturer’s listed selling
price of the brand and model, as the vehicle proposed for insurance at the commencement of insurance /renewal and adjusted for depreciation. The schedule of depreciation for arriving at IDV is as below:
|Age of the Vehicle||% of Depreciation for fixing IDV|
|Not exceeding 6 months||5 %|
|Exceeding 6 months but not exceeding 1 year||15 %|
|Exceeding 1 year but not exceeding 2 years||20 %|
|Exceeding 2 years but not exceeding 3 years||30 %|
|Exceeding 3 years but not exceeding 4 years||40 %|
|Exceeding 4 years but not exceeding 5 years||50 %|
If you sell your bike to another person, the insurance can be transferred in the name of the buyer. The buyer (transferee) has to apply for transfer of Insurance with us, within 14 days from the date of transfer of the vehicle in his name. If you want to substitute another two wheelers of you in this policy, the policy will not be transferred to the buyer. The buyer (transferee) has to buy a fresh insurance.
No Claim Bonus (NCB) is a discount on premium of the own damage (OD) portion of your vehicle when you renew your policy, provided you have not made any claim during the last policy period of one year. The NCB can be accumulated up to a maximum limit of 50% on own damage premium for two wheelers. You can transfer the full benefits of NCB, even when you shift your two wheeler insurance to any other insurer from current Insurance company.
Yes, in case you are changing from current insurance company to any other insurance company and have accrued some NCB from them, you can get the same transferred in case your two wheeler is insured within 90 days of your renewal due date.
Hospital cash insurance is a benefit plan where you get a fixed lump sum amount for each day of hospitalization. The amount paid is irrespective of your actual hospital bill. You can use this amount for medicines, diagnostics tests any other expenses which customer may incur.
Health insurance covers majority of medical expenses but there could be other non-payables expenses or incidental expenses such as ambulance expenses, attendant charges etc. that could burn a hole in your pocket. The lump sum paid out from this plan can be used for all such expenses.
Mediclaim is an indemnity health insurance product which is a reimbursement of expenses while Hospicash is a defined benefit product paying for each day of hospitalization irrespective of the actual bills.
|Type of Plan||GFB – Group Hospicash|
|Frequency of payment||Annual in advance|
|Policy Period||1 Year|
|Age Group||18 – 60 Years|
|Daily cash benefit||Rs.1500 per day or Rs.2000 per day|
|Premium||Rs.885 per year Or Rs.1180 per year respectively|
|Limit per policy year||30 days|
|Deductible||1 day per hospitalization|
|Waiting Period||30 days|
|1 Year waiting period (Specified illness)||Not Applicable|
|Pre-existing diseases waiting period||Not Applicable|
There is a 1-day deductible per hospitalization.
|Mr. Anand opted for Rs.1500 per day & got hospitalised for Dengue fever for 5 days in the second month after taking the policy.||Mr. Anand will receive Rs.1500 X 4 days
(5 days – 1-day deductible) = Rs.6000/-
Mr. Anand is again hospitalised for fever the next month for 5 more days.
|Mr. Anand will receive Rs.1500 X 4 days
(5 days – 1-day deductible) = Rs.6000/-
1 day deductible will be applicable for every hospitalization.
Critical pre-existing conditions are not covered as part of the policy. The insured will need to agree to the below mentioned declaration displayed on the app/portal at the time of policy registration.
“I hereby declare that I perform all my routine activities independently and that I have never suffered from, am not currently suffering from any of the mentioned critical illnesses namely Cancer, Major Organ disease / transplant, Stroke /Paralysis, Nervous disorders, HIV, etc.”
Customer has to raise request with Aditya Birla Health Insurance Co. Ltd. Customer can call on 1800 270 7000 or write at email@example.com .
The below documents needs to be submitted within 30 days from the date of hospitalization or within 30 days from the date of discharge
To do so, customer has to raise request with Aditya Birla Health Insurance Co. Ltd. Customer can call on 1800 270 7000 or write at firstname.lastname@example.org .
This cover shall cover you for the Hospitalization costs incurred in case you are tested positive for Corona Virus Disease. (COVID-19).
The benefits that can be availed under this policy are as follows:
|Pre | Post hospitalization days||30 Days | 60 Days|
|Room rent Restriction||No restriction|
|ICU Limit||No restriction|
|Road Ambulance||1% of the SI|
|Second Medical Opinion||Covered|
This policy has individual Sum Insured options up to INR 3 Lakhs which means that each individual policy can have a maximum Sum Insured of INR 3 Lakhs.
Individuals in the age group of 18–59 years can purchase standalone policies provided he/she is not ineligible as per the terms and exclusions of the cover.
Yes. Coverage for Quarantine in a hospital shall be payable only if it is later diagnosed that insured person was suffering from COVID-19 during the Quarantine.
Yes. One can purchase multiple policies for this cover with a maximum Sum Insured of INR 3,00,000 per policy. However, trigger of the 2nd/3rd Policy will only happen post exhaustion of the Sum Insured of the previous policies.
Yes. You will be eligible provided you not have travelled to the countries listed in the “Travel Advisory on Home Isolation/Quarantine and restricted travel” issued by Ministry of Health & FW, Government of India as applicable on date of policy purchase, since 60 days prior to the policy inception date and any time after the policy inception date.
Travel advisories can be found here: https://www.mohfw.gov.in
No. Any treatment taken outside India will not be covered under this Policy.
Yes. An initial waiting period of 15 days shall be applicable for anyone who has bought this policy.
Other Major Exclusions are as follows:
will not be covered.
Test report for Coronavirus disease (COVID-19) conducted from centres other than ICMR Authorized test Centre in India from National Institute of Virology, Pune will not be considered. Link of Authorised Test Centres mentioned below: https://icmr.nic.in/sites/default/files/upload_documents/Testing_sites_for_COVID19.pdf
IndiaFirst Life POS Insurance Khata Plan is a pure protection plan which returns percentage of your premium basis the age and policy term chosen, if you survive the policy term.
IndiaFirst Life POS Insurance Khata Plan is a non-linked, non-participating, micro life insurance plan. The plan is designed to offer financial protection in the form of a life cover for the family along with pre-defined returns, (excluding applicable taxes) in case the life assured survives till the end of the policy term.
The plan is designed to provide financial protection to your family. Pay through single premium and get life cover for 5 or 10 years as per your choice.
Your nominee will receive the chosen sum assured at inception of your policy which could be either 5 or 10 times of single premium. If you have multiple POS Insurance Khata policies, the total sum assured payable will be combined sum assured of all policies.
At maturity of each policy, we will refund you percentage of premium (which will be more than or atleast equal the premium amount), basis your age and policy term chosen, while purchase of policy.
The plan only refunds percentage of your premium and does not have any additional bonus payable in the policy. Bonus is not applicable in this plan as this is a Term plan with Return of Premium on maturity on survival of life assured.
Tax benefits are available on premiums paid and benefits receivable as per prevailing Income Tax Laws. These are subject to change from time to time as per the Government Tax laws. Please consult your tax consultant before purchase of the policy.
There are no riders in this plan.
You can buy IndiaFirst Life POS INSURANCE KHATA Plan under single premium only.
There is no option of joint life in the plan.
The policy term is fixed at 5 years or 10 years under the plan. You can choose either of the two options as per your need.
To buy the plan your age at entry should be minimum 18 years and maximum 45 years in case of 5 year Policy term and minimum 18 years and maximum 40 years in case of 10 year policy term.
The minimum maturity age is 23 years and maximum 50 years under the plan.
The plan offers life insurance cover with premium as low as Rs.1000.
Maximum premium is Rs. 10,000 under the plan irrespective of the policy term chosen for one policy. The insured can buy policies further up to the limit of sum assured being 5,00,000.
The sum assured is the multiple of the single premium (excluding GST) you have paid, and the policy term chosen by you. The minimum sum assured is Rs. 5000 and maximum is Rs. 1,00,000.
You need to pay premium one time as single premium only. There is no monthly, quarterly or half – yearly mode.
Yes, the policy will be issued instantly post verification of KYC and other documents uploaded while buying the policy. IndiaFirst Life Insurance reserves the right to cancel the policy within 2 working days in case of any mismatch in data. Any death claims within this period of 2 working days will not be accepted if the policy is rejected due to any discrepancy.
Once you have paid the premium and uploaded the relevant document, the link to download the policy document will be received by you provided there is no mismatch in data. Also summary of the Khata details will be received from IndiaFirst Life Insurance in 2 working days.
There is no commitment to pay any future premium however you can buy multiple single premium policies and plan them in such a way that they give you regular income through refund of premium on maturity for each policy.
Yes, you can buy this plan for your family members provided they are between 18 years and 45 years age for the 5 year plan and between 18 years and 40 years for the 10 year plan.
There is no discontinuance in the plan as this is single premium plan,
Since it’s a single premium, the policy does not lapse. Your risk cover for that policy remains constant till the date of maturity.
Policyholder can surrender the policy any time during the policy term The benefit payable on surrender is higher of guaranteed surrender value (GSV) or special surrender value (SSV).
Your policy will not lapse as this is single premium plan.
Loans are not allowed under the plan.
Since this is a single premium plan, no premium payment mode change is required.
Increase or decrease in sum assured is not allowed under the plan.
Premium cannot be increased or decreased in this plan. However, you can buy additional policies under the same khata number without any documentation.
No. Once the policy term is chosen, it cannot be changed anytime during the policy term.
Yes, change of nominee is allowed anytime throughout the policy term.
Yes, this plan can be assigned.
If the Life Assured, whether sane or insane, commits suicide within twelve months from the date of inception of the policy, we will pay 80% of the total premiums received (which is single premium excluding applicable taxes and extra premium, if any) till the date of death or the surrender value available as on death whichever is higher, will be paid by us excluding GST to the nominee and this Policy will terminate.
There is no option of providing enhanced life coverage in this plan.
ReGuard plan includes any electrical/mechanical breakdown/ defects to the electrical/ electronic/mechanical parts of the device, as covered under the Brand Manufacturer’s Warranty. E.g. your device keeps auto rebooting.
ScreenGuard includes any accidental breakage/damage of the screen for a period from the date of purchase of the device.
DoubleGuard plan means complete protection for device in terms of damage and malfunction to handset. Instead of selling two different plans for Cracked screen and Extended Warranty, TechGuard has understood the pain point of Retailers/Dealers at the store level. Hence Introducing One -Stop-Solution for all the value added plans that can save both your’s and customer’s time. It covers the below:
This plan is applicable on purchase of New devices (Date of purchase of the new device should be the current date) and up to 11 months Old Device (from the purchase date of the device) depending on the plan opted.
No, there is no depreciation on this plan.
Customer will receive an email and SMS post plan purchase with a link to download the e-certificate.
Repair/replacement costs up to the cost of the new screen will be covered.
Repairs of all device brands will be done from a Brand Service Center wherever possible (depending on brand and city) or from a TechGuard Authorized Repair Centre (ARC) and in accordance with the terms and conditions of the brand only.
TechGuard does NOT provide coverage on accessories like chargers, batteries, earphones, headphones etc. (This list is not exhaustive)
This offer is only applicable for screen repair or replacement. Here for ScreenGuard and DoubleGuard Cost of any other spare part, if required during the repair will be borne by customer. TechGuard will provide an option and obtain confirmation from the customer prior to performing the excluded repairs for which an additional fee will be charged. TechGuard will not perform incomplete repairs, i.e. incase the device is damaged beyond the screen, and the customer does not agree to pay for the other components (Except for the screen), the unrepaired handset would be sent back to the customer.
AMS provides replacement devices in the following events:
Cracked Screen Plan: If the customer’s device is declared to be BER under the cracked screen plan, then TechGuard would inform the customer and provide them with a like-to-like replacement of the device. In this case, TechGuard would be liable only upto the screen replacement cost and the balance amount for the device would have to be paid by the customer.
Extended Warranty Plan: In case of the extended warranty plan, the customer would receive a like-to-like replacement device in case their device is declared to be BER.
Soft Copy of the invoice would be required at the time of repair request.
The extended warranty plan is applicable after the manufacturer’s warranty of the registered device ends. In case the customer’s device had to be replaced by TechGuard when the cracked screen plan was active, the extended warranty plan would continue with the device.
TechGuard repairs all devices from brand authorized service centres ensuring the highest quality of repair. Hence TechGuard provides a 90 days warranty on the repaired device.
Any government sanctioned photo ID is acceptable. e.g.: Driver’s license, PAN card, Passport or Aadhar card.
No, if the device at any time has been repaired by the customer at a non-authorized or local Service Centre, the plan will lapse and will not be applicable irrespective of the outstanding term.
A customer can raise a maximum of 1 request throughout the term of the plan wherever cracked screen protection feature is available.
Once a repair request is raised, the request will be processed in no more than 14 working days post the payment of service fees or submission of necessary documents, whichever is later.
Once the customer has successfully raised the repair request TechGuard will arrange it to be picked via their courier partner.
The plan is an IMEI linked plan. Hence unless the ownership of the plan is changed, the customer can file a repair request in case of damage irrespective of usage by a third party at the time of damage.
Customer has 2 options to pay the required service fee for processing the request:
Immediately once protection program is purchased, the link would be shared on the registered mobile number of the customer. The customer should complete the test within 10 days from the date of Sale.
For a ScreenGuard and DoubleGuard Program, the customer cannot raise a repair request for the first 15 days from the date of sale.
If the customer’s handset screen gets a scratch, TechGuard will NOT repair the customer’s handset since TechGuard only covers the Screen damage/Cracked screen.
Cracked Screen: (Applicable for DoubleGuard and ScreenGuard)
Extended Warranty: (Applicable for DoubleGuard and ReGuard)
No, since the plan only covers Screen damage under Cracked Screen plan and manufacturing defects under Extended Warranty plan, so Liquid Damage is NOT covered under any plan.
No, the plans do not cover theft or misplacement or device lost.
A customer can easily register his repair request from the comfort of his home or office. All they need to do is log on to our chatbot at https://bit.ly/miatg and register their request in any of the 11 languages.
In case the customer finds it difficult to register their request via the chatbot, they can connect with TechGuard customer care team at 1800-103-6024 and they would gladly guide them with their registration.
Ideally the customer should register the repair request as soon as the device is damaged or malfunctioning as any delay might aggravate the damage or malfunction and make it worse.
But TechGuard understands that sometimes it might get difficult for the customer to register the request immediately and TechGuard provides no more than 7 days for them to register their request.
With the help of our multi-lingual chatbot, it is very easy for a customer to register their repair request on their own.
In case the customer visits the store to seek help from the store staff, the store staff can guide the customer to use the chatbot to register.
In case the customer finds it difficult to register their request via the chatbot, the store staff needs to guide them to our toll-free number where our customer care team would help them out.
Do note that a repair request filed by anyone other than the customer is liable to not be processed further.
The plans are IMEI linked plan i.e. as long as the ownership of the plan is not transferred, the repair request can be registered even if it was being used by a friend or family at the time of the screen damage/ device malfunction.
Extended Warranty plan: No service fee is to be paid for a repair request registered for any device malfunction.
To make the payment process easier and hassle free for the customer, TechGuard has provided both online and offline methods to make the payment.
Online: The customer can log on to our chatbot Mia and click on ‘Complete request formalities’. They can click on ‘Pay Now’ to make the payment via one of the options below: Credit card, Debit card, UPI, Wallet and NetBanking.
Offline: The customer can visit the nearest HDFC bank and pay the cash to our Account number and upload the stamped deposit slip through our chatbot to process their request further.
All the customer needs to do is complete the registration process and leave everything else to TechGuard!
When the registration formalities are completed, TechGuard can pick the device any day 365 days a year at the customer’s comfort and get it repaired from our brand authorized service centre.
Once repaired, the device would be dispatched back to the customer’s address.
Yes, our logistic representative will provide the customer with a receipt at the time of pick up from the customer.
The chatbot is the one stop platform to register a repair request, complete the necessary formalities and to know the status of the request. Hence it would be very useful if the customer selects the ‘Add to Home Screen’ option to save the chatbot to their device, which would be visible right when the customer logs in.
All the customer needs to submit is the invoice copy of the device registered.
The process is completely paperless, and all the customer needs to do is visit our chatbot Mia and upload the document there.
The customer can log into the chatbot and click ‘Complete Request Formalities’ to upload the documents.
Notify or submit a claim in the following way:
While notifying the claim, following information should be provided:
Place and contact details of the person at the loss location
toll free no. 18001230004 or
Mail at email@example.com
Digit understand the pain that can come with damaging your bike! They do not want to worsen it, which is why they have come up with an easy & quick claims process.
Give them a call at 1800-258-5956/1800-103-4448 & tell them about the incident. They will send a self-inspection link on your mobile number, click the pictures of the damage & upload.
Once claim is approved, they will either give you advance cash for your repair so that you can repair it at your preferred garage, or you can choose from Digit’s Cashless Network Garages.
Refer our website to download the Claim Form and also get the Policy Wordings. Please visit to our website (www.bharti-axagi.co.in ) for our tied-up garages.
Place the vehicle in any of our cashless tie-up garage or at authorized garage of your own choice (here cl payment would get reimbursed to the insured).
JobsNearby is India’s largest job registry platform. It is PayNearby’s initiative to help customers across India find a job.
It makes the relevant jobs available online. The customers can seek desired job profiles and apply to them.
Always use applicant’s mobile number while creating a profile.
Follow these steps for registering a customer for JobsNearby:
– Retailers can register their customers through JobsNearby service on PayNearby app. Basic information like the applicant’s name, service and location need to be entered.
– The applicant’s profile is then shared with the employers.
– Employer will contact the applicant on the registered mobile number.
– If shortlisted, the employer schedules an interview with the applicant.
– If the applicant completes the interview process and gets selected, they receive a job offer.
Go to the JobsNearby ‘Menu ‘ > Click on ‘View Jobs’. Jobs are updated on a regular basis.
An applicant can give max 5 job interests while creating his profile.
Yes. Any of the below mentioned documents can be uploaded:
1. Aadhar card
3. Voter ID card
4. Driving License (if applying for Personal Driver, Office Driver,Delivery Boy Or Courier Boy)
You can share applicant’s CV after successful registration via whatsapp or email.
Upon registration, the applicant’s CV will be shared with employers. If an applicant gets shortlisted, the potential employer will directly contact the applicant.
With Amazon Easy, PayNearby retailers can order products for their customers from Amazon and earn commission on every new customer + upto 10% commission on orders
PayNearby retailers can register for the program through their PayNearby app by clicking on ‘Amazon Easy’ icon on the home screen
Below are the Conditions to qualify for the Amazon Easy Store program:
– MOST IMPORTANT CONDITION: The retailer has to register with a PayNearby-registered mobile number and Amazon-registered email ID.
– Pin code restrictions may apply. Currently, Amazon is not onboarding retailers in Karnataka, Andhra Pradesh and Telangana. This is subject to change as per Amazon’s internal policies.
– The retailer should not be already registered with the Amazon Affiliate program directly or through another partner.
It is mandatory to register your email ID with Amazon before registering for the program. Retailers can register themselves on Amazon using the given link: http://bit.ly/AmazonRegistration.
Important Note: IT IS MANDATORY TO SHARE THE REGISTERED AMAZON EMAIL ID WITH PAYNEARBY TO ENROLL FOR THE PROGRAM
PayNearby typically takes 3-4 business days to activate an email ID.
Once the email ID is activated:-
– PayNearby will share an activation confirmation with all the retailers.
– The links to the DOST app and Amazon Easy will also be shared along with the activation confirmation.
– The retailers can download the app and start ordering
– The retailer will be able to see these links in the Amazon Easy Store section in the PayNearby app.
This section will be active only for retailers that have been approved.
There are two ways to place an order:
– Order from Amazon Dost app and check your orders and earnings on Amazon Store app. You can download both of these from the Amazon Easy icon on the PayNearby App
– Login to store.amazon.in
IMPORTANT NOTE: Do not order from Amazon.in. If a retailer places an order on amazon.in, they will not get the commission for the order.
STEP 1: CREATE A CUSTOMER ACCOUNT OR LOGIN FOR THE CUSTOMER. Once the retailer has logged in, they need to create a login for the customer. This is necessary as retailers CANNOT place order from their own login. They will not get commissions.
STEP 2: BROWSE FOR A PRODUCT. Once the retailer has logged in for the customer, they can help browse the product for the customer. Once the customer likes a product, they can click on “Add to Cart” or “Buy Now”.
STEP 3: ADD/CHOOSE AN ADDRESS. Once the customer has finished shopping, the retailer will have to check out and add the customer’s address where the customer wants the product to be delivered. The retailer SHOULD NOT share their address otherwise the product will be delivered to their address and they will have to pay for the product and deliver the product to the customer on their own.
STEP 4: PAYMENT. Once the customer has finished shopping and the address has been selected, click on “Proceed to Payment”. Please choose only one of the below options: i) UPI: Enter the customer’s UPI handle. The customer will get a notification on their UPI app to complete the payment. ii) Pay at Delivery: The customer will be able to pay by cash/card when the product is delivered to them.
NOTE: DO NOT CHOOSE THE “PAY AT STORE” PAYMENT OPTION. THIS WILL LEAD TO CANCELLATION OF THE PRODUCT.
The retailer can return the product/check order status as below:
– The retailer has to login to their own account on store.amazon.in or DOST APP.
– The retailer needs to login on the customer’s behalf using the customer’s mobile number/OTP or email Id/ password.
– The retailer has to go to the order history of the customer and then click on the “Track Package/ Return Item” depending on the customer’s requirement.
With Flipkart Delivery Partner, retailers can pick-up and deliver Flipkart shipments during non-peak hours and earn commission on every successful delivery.
The following documents are required for onboarding:
● PAN Card
● Registration or any valid government proof/utility company bills confirming address
● GST certificate (if applicable) else an exemption declaration
● MSME certificate (if applicable) else a Non-MSME declaration
● Bank account with cancelled cheque/ bank statement/ passbook copy with printed details
● Driving Licence, RC, and Insurance documents are mandatory for personnel delivering on bikes
Yes, you have to pick up shipments from the hub.
Yes, you can appoint others to deliver shipments on your behalf.
Yes. The backlog undelivered shipments will be added in your next day’s target.
Yes. The backlog undelivered shipments will be added in your next day’s target.
All the cash collected by the Digital Pradhan corresponding to COD shipments delivered the previous day must be deposited in the hub. If the cash collected or undelivered/return shipments are not deposited by the next day, the fresh load for the next day will be held up and the retailer shall be deboarded if the amount is not received within 3 working days.
Within 3 days of completion of the 15-day cycle every month.
Payment will be credited to your PayNearby Main Wallet
Yes, You can transfer the payment to your bank account via money transfer services.
No. There is no fixed salary. Do maximum pick-ups and deliveries to earn maximum commission.
The maximum daily AEPS withdrawal limits for the customer are ₹10,000 per transaction.
“Enter Activation Code” error is a Morpho biometric device issue that occurs when the connected device is not registered.
Following is the solution:
• Connect a registered device.
• Contact Morpho device customer care (01204882100) and get the activation code.
No documents need to be uploaded to use this service. However, to accept digital payments, you need to do a self digi KYC.
All retailers’ incentives are visible to them on the Amazon Easy – Store App. They can be downloaded from https://bit.ly/AmazonEasy_StoreApp_Update
PayNearby will pay all the incentives to the retailers directly in their PayNearby wallet. The incentives will be credited within 45-60 days, as per Amazon’s existing policy. Amazon will pay the incentive only for completed orders. Returned/Cancelled orders will not qualify for commission.
Retailers can raise a query directly to Amazon. Login on Amazon Easy Store app > Menu > Select Issues or Raise a Query.
For such transactions, the refund will be done in T + 1 day (1 day after the transaction)
For such transactions, the refund will be done in T + 1 day (1 day after the transaction)
If you cancel the ticket 2 days (48 hours) before the scheduled departure of the train, you will have to pay the following charges:
o AC First Class/Executive Class – ₹ 240/-
o AC 2 Tier/First Class – ₹ 200/-
o AC 3 Tier/AC Chair Car/ AC 3 Economy – ₹ 180/-
o Sleeper Class – ₹120/-
o Second Class – ₹ 60/-
– If you cancel your confirmed ticket within 48 hours and up to 12 hours before the scheduled departure of the train, a charge of 25% of the fare subject to the minimum flat rate mentioned above will be charged. Additionally, GST will also be charged.
– If you cancel your confirmed ticket between 4 to 12 hours before the scheduled departure of the train / the chart preparation, you will have to pay 50% of the fare subject to minimum cancellation charges.
– If your Tatkal ticket is confirmed, there will be no refund. Charges as per existing railways rules will be applied for contingent cancellation and waitlisted Tatkal ticket. The IRCTC website states that partial cancellation of Tatkal e-tickets is permitted.
The retailer can only book one ticket per passenger per train in tatkal quota
The retailer cannot view the refund amount before cancellation. It can only be seen after cancellation. The retailer would get the refund after T+1 day. (One day after Transaction)
Refund to the Retailer will be T+1 day.
No Customer can’t cancel their own ticket. He needs to get in-touch with the retailer.
Handicap concession option is not available while booking tickets (Quote available – Lower Berth Quote /General/ Ladies/ Tatkal)
Customer get ticket Via SMS & Retailer will get tickets on email.
Yes 20 Rs for NON-AC/ 40 Rs for AC.
Customers shall receive the policy information through SMS and on their registered email IDs directly from Insurance Companies. They will also get the link for filling nomination details. However, policy number can be viewed in the ticket booking history on the IRCTC page.
The coverage for the policy for each passenger shall be under the PNR in case of Death, Permanent Total Disability, Permanent Partial Disability, Hospitalisation Expenses for Injury and Transportation of mortal remains following Rail Accident or untoward incident. The optional travel insurance will not be provided for children below 5 years of age. In the case of a passenger opting for insurance, the claim/liability shall be between the insured and the Insurance Company.
Untoward incident means: – The commission of a terrorist act within the meaning of sub-section (1) of section 3 of the Terrorist and Disruptive Activities (Prevention) Act, 1987(28 of 1987). – The making of a violent attack or the commission of robbery or dacoity. – The indulging in rioting, shoot-out or arson, by any person in or any train carrying passengers or, from the actual departure from originating station to the actual arrival of the train at the destination station including ‘process of entraining’ and ‘process of detraining the train and Vikalp train, short termination and diverted route. Death: ₹ 10,00,000 Permanent total disability: ₹ 10,00,000 Permanent partial disability: ₹ 7,50,000 Hospitalisation expenses for injury: ₹ 2,00,000 Transportation of mortal remains: ₹ 10,000
PayNearby Shopping Card is a prepaid card. It is issued by Yes Bank and powered by RuPay. You can use your PayNearby Shopping Card to pay for your online purchases. This card can be availed by opting for PayNearby Shopping Card from your PayNearby app.
There are no charges for issuance, loading or usage of the card.
Monthly limit is upto ₹5 lacs
Annual/Yearly limit is upto ₹25 lacs
You can load the card either with your PayNearby trade or PayNearby main wallet. The card can be loaded an unlimited number of times.
PayNearby Shopping Card can be used for all online transactions i.e. Shopping, Bill Payment, School fee Payment, Tax Payment, Insurance and Mutual Fund Payment etc.
PayNearby Shopping Card is a virtual card. No physical card is issued to you. Hence, cash withdrawal can’t be done.
Click the ‘Cancel Card’ option in your PayNearby app for cancelling your card. Your remaining card balance will be transferred to the account linked with PayNearby.
Yes, you need to follow these steps:
– Cancel your current card.
– Wait for 30 days.
– Apply for a new card.
You can check your card balance and past transactions on your PayNearby App.
This card is designed for domestic usage only, so it cannot be used in foreign countries/ foreign sites.
You can call the PayNearby helpline number – 033 6690 9090.
Yes, partial cancellation is possible in a few cases. Kindly mail your ticket or PNB ID to firstname.lastname@example.org to know more regarding the same.
Airlines don’t allow any name change. We suggest you cancel the existing booking and make a new booking.
It varies from airline to airline. Please check with the concerned airline directly.
The cancellation charges for each flight booking is different. Kindly mail your PayNearby ID or ticket to email@example.com
If you have cancelled your ticket through PayNearby portal/app, the refund will be processed in the retailer wallet. Refund amount and the TAT vari