ReGuard plan includes any electrical/mechanical breakdown/ defects to the electrical/ electronic/mechanical parts of the device, as covered under the Brand Manufacturer’s Warranty. E.g. your device keeps auto rebooting.

ScreenGuard includes any accidental breakage/damage of the screen for a period from the date of purchase of the device.

DoubleGuard plan means complete protection for device in terms of damage and malfunction to handset. Instead of selling two different plans for Cracked screen and Extended Warranty, TechGuard has understood the pain point of Retailers/Dealers at the store level. Hence Introducing One -Stop-Solution for all the value added plans that can save both your’s and customer’s time. It covers the below:

• 12M Cracked Screen which covers only accidental breakage/damage of the screen for a period from the date of purchase of the device for a period of 12 months
• 6M Extended Warranty which covers any mechanical / manufacturing defects as covered under the brand warranty after the expiry of brand warranty for a period of 6 months.

This plan is applicable on purchase of New devices (Date of purchase of the new device should be the current date) and up to 11 months Old Device (from the purchase date of the device) depending on the plan opted.

No, there is no depreciation on this plan.

Customer will receive an email and SMS post plan purchase with a link to download the e-certificate.

Repair/replacement costs up to the cost of the new screen will be covered.

Repairs of all device brands will be done from a Brand Service Center wherever possible (depending on brand and city) or from a TechGuard Authorized Repair Centre (ARC) and in accordance with the terms and conditions of the brand only.

TechGuard does NOT provide coverage on accessories like chargers, batteries, earphones, headphones etc. (This list is not exhaustive)

This offer is only applicable for screen repair or replacement. Here for ScreenGuard and DoubleGuard Cost of any other spare part, if required during the repair will be borne by customer. TechGuard will provide an option and obtain confirmation from the customer prior to performing the excluded repairs for which an additional fee will be charged. TechGuard will not perform incomplete repairs, i.e. incase the device is damaged beyond the screen, and the customer does not agree to pay for the other components (Except for the screen), the unrepaired handset would be sent back to the customer.

AMS provides replacement devices in the following events:

• Beyond Economic Repair – The customer’s device is declared to be Beyond Economic Repair (BER) under the following conditions: Cost of repair is equal to or more than 80% of the device invoice value in such events, TechGuard will offer and customer has the option to accept a like to like replacement device on paying the difference amount between the device price and the screen price within 7 days. If customer is unable/ unwilling to pay difference amount, TechGuard will return the unrepaired device back to the customer along with the service fees.

OR

• The device cannot be repaired

Cracked Screen Plan: If the customer’s device is declared to be BER under the cracked screen plan, then TechGuard would inform the customer and provide them with a like-to-like replacement of the device. In this case, TechGuard would be liable only upto the screen replacement cost and the balance amount for the device would have to be paid by the customer.

Extended Warranty Plan: In case of the extended warranty plan, the customer would receive a like-to-like replacement device in case their device is declared to be BER.

Soft Copy of the invoice would be required at the time of repair request.

The extended warranty plan is applicable after the manufacturer’s warranty of the registered device ends. In case the customer’s device had to be replaced by TechGuard when the cracked screen plan was active, the extended warranty plan would continue with the device.

TechGuard repairs all devices from brand authorized service centres ensuring the highest quality of repair. Hence TechGuard provides a 90 days warranty on the repaired device.

Any government sanctioned photo ID is acceptable. e.g.: Driver’s license, PAN card, Passport or Aadhar card.

No, if the device at any time has been repaired by the customer at a non-authorized or local Service Centre, the plan will lapse and will not be applicable irrespective of the outstanding term.

A customer can raise a maximum of 1 request throughout the term of the plan wherever cracked screen protection feature is available.

Once a repair request is raised, the request will be processed in no more than 14 working days post the payment of service fees or submission of necessary documents, whichever is later.

Once the customer has successfully raised the repair request TechGuard will arrange it to be picked via their courier partner.

The plan is an IMEI linked plan. Hence unless the ownership of the plan is changed, the customer can file a repair request in case of damage irrespective of usage by a third party at the time of damage.

Customer has 2 options to pay the required service fee for processing the request:

• Online: customer will receive an SMS/ e-mail with the link to make the payment online
• Offline: customer can visit one of the nearest HDFC banks and make the payment there. Details for the offline payment will be shared on your registered e-mail ID.

Immediately once protection program is purchased, the link would be shared on the registered mobile number of the customer. The customer should complete the test within 10 days from the date of Sale.

For a ScreenGuard and DoubleGuard Program, the customer cannot raise a repair request for the first 15 days from the date of sale.

If the customer’s handset screen gets a scratch, TechGuard will NOT repair the customer’s handset since TechGuard only covers the Screen damage/Cracked screen.

Cracked Screen: (Applicable for DoubleGuard and ScreenGuard)

•  Any form of physical loss, untraceability or theft of the Mobile Device, or any form of consequential or incidental loss suffered by you arising from the Mobile Device
• Any Breakage other than cracked screen
• Cost that you incurred by yourself to repair the Mobile Device with a third party

Extended Warranty: (Applicable for DoubleGuard and ReGuard)

•  Any physical damage or regular wear and tear or gradual deterioration which affects performance
• Non-operating and cosmetic damage to the Mobile Device, such as damage to paintwork, Mobile Device finish, dents or scratches
• Cost that you incurred by yourself to repair the Mobile Device with a third party

No, since the plan only covers Screen damage under Cracked Screen plan and manufacturing defects under Extended Warranty plan, so Liquid Damage is NOT covered under any plan.

No, the plans do not cover theft or misplacement or device lost.

A customer can easily register his repair request from the comfort of his home or office. All they need to do is log on to our chatbot at https://bit.ly/miatg and register their request in any of the 11 languages.

In case the customer finds it difficult to register their request via the chatbot, they can connect with TechGuard customer care team at 1800-103-6024 and they would gladly guide them with their registration.

Ideally the customer should register the repair request as soon as the device is damaged or malfunctioning as any delay might aggravate the damage or malfunction and make it worse.

But TechGuard understands that sometimes it might get difficult for the customer to register the request immediately and TechGuard provides no more than 7 days for them to register their request.

With the help of our multi-lingual chatbot, it is very easy for a customer to register their repair request on their own.

In case the customer visits the store to seek help from the store staff, the store staff can guide the customer to use the chatbot to register.

In case the customer finds it difficult to register their request via the chatbot, the store staff needs to guide them to our toll-free number where our customer care team would help them out.

Do note that a repair request filed by anyone other than the customer is liable to not be processed further.

The plans are IMEI linked plan i.e. as long as the ownership of the plan is not transferred, the repair request can be registered even if it was being used by a friend or family at the time of the screen damage/ device malfunction.

1. Cracked Screen plan: The customer needs to pay the service fee ONLY for a repair request registered for a damaged screen. The customer needs to pay a service fee of 5% for new devices once the repair request has been verified to process. Service fee charged at the time of repair request for old devices will reduce to 5% from 15% if the customer takes up the diagnostic test within 10 days of purchase of the contract (applicable for ScreenGuard or Double Guard)

Extended Warranty plan: No service fee is to be paid for a repair request registered for any device malfunction.

To make the payment process easier and hassle free for the customer, TechGuard has provided both online and offline methods to make the payment.

Online: The customer can log on to our chatbot Mia and click on ‘Complete request formalities’. They can click on ‘Pay Now’ to make the payment via one of the options below: Credit card, Debit card, UPI, Wallet and NetBanking.

Offline: The customer can visit the nearest HDFC bank and pay the cash to our Account number and upload the stamped deposit slip through our chatbot to process their request further.

All the customer needs to do is complete the registration process and leave everything else to TechGuard!

When the registration formalities are completed, TechGuard can pick the device any day 365 days a year at the customer’s comfort and get it repaired from our brand authorized service centre.

Once repaired, the device would be dispatched back to the customer’s address.

Yes, our logistic representative will provide the customer with a receipt at the time of pick up from the customer.

• The customer can visit the link https://bit.ly/miatg and select the language of their choice to register
• Click ‘Register repair request’ and login via the customer’s registered mobile number or the registered device’s IMEI number
• Select the IMEI number and then select plan for which the request is to be registered
• Just answer a few basic questions for TechGuard to better understand the damage/ malfunction of the device

The chatbot is the one stop platform to register a repair request, complete the necessary formalities and to know the status of the request. Hence it would be very useful if the customer selects the ‘Add to Home Screen’ option to save the chatbot to their device, which would be visible right when the customer logs in.

All the customer needs to submit is the invoice copy of the device registered.

The process is completely paperless, and all the customer needs to do is visit our chatbot Mia and upload the document there.

The customer can log into the chatbot and click ‘Complete Request Formalities’ to upload the documents.