For any issues, you can reach our customer service number on 033 6690 9090.
FAQ Category: Micro ATM
How many transactions can be done in a day?
There is no limit on number of transaction that can be performed by retailer. However customer transactions are limited by issuing bank.
What is the withdrawal limit per transaction?
Maximum ₹10000 can be withdrawn per transaction. Total cash withdrawal amount is decided by the issuing bank.
How does a retailer identify the transaction done by Micro ATM?
The retailer will be able to view the transaction in the report section under the Micro ATM tab.
The Micro ATM transaction is timeout but the amount is debited from the customer’s account. What to do?
If the Micro ATM transaction has timed out but the amount is debited, it will be reversed to the customer’s account within one week. In case of delay beyond that, the retailer can call customer service to register the complaint.
Is there any transaction SMS sent to the customer?
Transaction confirmation SMS is sent to the mobile number captured by the retailer while initiating the transaction.
Is cash withdrawal from Credit Card or Prepaid card allowed through Micro-ATM?
Currently, we support only Debit card cash withdrawal.
Will there be any change in the commission rates in future?
Commission rates are subject to change, we will provide you with this information as and when commission rates are revised by bank or service provider.
Who is the acquiring bank for Micro ATM? Does the retailer need to open a bank account with them?
Equitas is the acquiring bank for Micro ATM. The retailer does not need to open an account with them, and can continue to maintain an existing bank account.
How is the commission passed on to the retailer?
Commissions are credited to retailer’s trade wallet.