The retailer can return the product/check order status as below:
– The retailer has to login to their own account on store.amazon.in or DOST APP.
– The retailer needs to login on the customer’s behalf using the customer’s mobile number/OTP or email Id/ password.
– The retailer has to go to the order history of the customer and then click on the “Track Package/ Return Item” depending on the customer’s requirement.