If the customer’s repair request is declined, can they register another repair request? (Applicable for DoubleGuard)
At TechGuard, all genuine repair requests registered are processed further. In the rare case that the repair request is not processed and gets declined, then
- If the Cracked Screen plan is active, then the customer cannot register any further repair requests
- If the Extended Warranty plan is active, then the customer can register multiple repair requests, with repair value up to the device invoice value.