A customer can raise a maximum of 1 request throughout the term of the plan wherever cracked screen protection feature is available.
FAQ Category: Device Repair Plan
The customer got the device repaired earlier via a local service centre. Will TechGuard still repair the device?
No, if the device at any time has been repaired by the customer at a non-authorized or local Service Centre, the plan will lapse and will not be applicable irrespective of the outstanding term.
Which photo IDs are acceptable?
Any government sanctioned photo ID is acceptable. e.g.: Driver’s license, PAN card, Passport or Aadhar card.
Is there any warranty on the repaired device?
TechGuard repairs all devices from brand authorized service centres ensuring the highest quality of repair. Hence TechGuard provides a 90 days warranty on the repaired device.
If the customer’s device is replaced under the cracked screen plan, will the extended warranty plan be applicable for the replaced device as well? (Applicable for Double Guard)
The extended warranty plan is applicable after the manufacturer’s warranty of the registered device ends. In case the customer’s device had to be replaced by TechGuard when the cracked screen plan was active, the extended warranty plan would continue with the device.
Is the original invoice required to file a repair request?
Soft Copy of the invoice would be required at the time of repair request.
What is the replacement policy?
AMS provides replacement devices in the following events:
- Beyond Economic Repair – The customer’s device is declared to be Beyond Economic Repair (BER) under the following conditions: Cost of repair is equal to or more than 80% of the device invoice value in such events, TechGuard will offer and customer has the option to accept a like to like replacement device on paying the difference amount between the device price and the screen price within 7 days. If customer is unable/ unwilling to pay difference amount, TechGuard will return the unrepaired device back to the customer along with the service fees.
OR
- The device cannot be repaired
Cracked Screen Plan: If the customer’s device is declared to be BER under the cracked screen plan, then TechGuard would inform the customer and provide them with a like-to-like replacement of the device. In this case, TechGuard would be liable only upto the screen replacement cost and the balance amount for the device would have to be paid by the customer.
Extended Warranty Plan: In case of the extended warranty plan, the customer would receive a like-to-like replacement device in case their device is declared to be BER.
What happens if the customer’s device breaks?
This offer is only applicable for screen repair or replacement. Here for ScreenGuard and DoubleGuard Cost of any other spare part, if required during the repair will be borne by customer. TechGuard will provide an option and obtain confirmation from the customer prior to performing the excluded repairs for which an additional fee will be charged. TechGuard will not perform incomplete repairs, i.e. incase the device is damaged beyond the screen, and the customer does not agree to pay for the other components (Except for the screen), the unrepaired handset would be sent back to the customer.
Are accessories covered?
TechGuard does NOT provide coverage on accessories like chargers, batteries, earphones, headphones etc. (This list is not exhaustive)
Where will the repairs be done from?
Repairs of all device brands will be done from a Brand Service Center wherever possible (depending on brand and city) or from a TechGuard Authorized Repair Centre (ARC) and in accordance with the terms and conditions of the brand only.
